Technical Support
We are here to help you get the most out of Velyo. Browse the common questions below, or send us a message using the form. Our team reviews every submission and will respond as soon as possible.
Email Support
jamesriveraa@icloud.comLeave a Message
Use the form below and we will follow up.
Response Time
We typically reply within 1–2 business days.
Send us a message
Have a question, found an issue, or want to suggest an improvement? Fill out the form and our support team will get back to you by email.
Frequently asked questions
How do I join a cycling club?
Open Velyo, go to the Clubs section, browse interest-based clubs, and tap Join. You can then make plans and exchange experiences with other members.
How is my cycling data recorded?
Velyo automatically keeps your route, mileage, speed and related ride information so you can review each journey in detail.
Can I share my rides with the community?
Yes. Post cycling updates, scenery along the way, and your daily experiences to share your best moments on the road.
How can I report a problem or suggest a feature?
Use the message form on this page and select the matching topic. You can also email us directly. We review every message we receive.